Are you looking to gain an administration or customer service role? Completing this course via a traineeship while employed in a business, you will learn a broad range of skills in the workplace, along with undertaking some online study. Gain fundamental business skills and knowledge to perform a wide range of duties across various industries. Upon successful completion, you will have the relevant knowledge and skills to provide advice and support to a team.
If you are studying your full VCE or VCE-VM program at The Gordon you can include a VETDSS course as part of your VCE program. Apply for a VETDSS course.
Important Information:
We have created a very short course quiz to help you gain a little more understanding of what is required and whether you might enjoy a role in this industry. Take the quiz here.
Please contact customer service on 1300 769 279 during business hours to discuss upcoming intake dates.
To become an apprentice or trainee, you will first need to find an employer willing to employ you. An Australian Apprenticeship Support Network Provider can assist you with this and will also start your application and enrolment process. Find a local provider here
Intake | Applications | Attendance | Classes | |
---|---|---|---|---|
2025 Full Year Workplace |
Open: 1 Aug 2024 Close: 15 Dec 2025 |
Workplace | Part Time Flexible | |
2025 Full Year Workplace |
Open: 1 Aug 2024 Close: 15 Dec 2025 |
Workplace | Part Time |
Class times are indicative and may change before the course starts. Students may need to complete some self-paced learning and assessments outside class, varying by course and skill level, or may be required to attend classes both on campus and online.
Follow the link for more information on attendance mode definitions and offer timing.
An application doesn't guarantee a place in the course.
Many courses have limited spots and may fill quickly, so apply early and ensure your application is fully completed, as only successful applicants will receive offers, issued as soon as possible. If numbers are low, intakes or courses may be cancelled.
Apprenticeship and traineeship applicants must be currently employed under a training contract and referred by their employer.
There are personal learning requirements for each qualification at The Gordon. These are essential personal capabilities and skills required to successfully complete the course and be ready to work in the industry.
Please review the requirements here and consider any challenges you may have in meeting them. When applying for your course, please let us know what support you may need.
Each student must complete a pre-training review as part of their application. The outcome of your pre-training review assists our teachers and trainers to better understand your capabilities prior to training and enables you to be matched to the right program. Your literacy and numeracy skills will be evaluated and you may be required to undertake a separate assessment. Follow this link for more information about literacy and numeracy skills.
Core Units | Code | Hours |
---|---|---|
Apply critical thinking skills in a team environment | BSBCRT311 | 40 |
Assist with maintaining workplace safety | BSBWHS311 | 40 |
Engage in workplace communication | BSBXCM301 | 40 |
Participate in sustainable work practices | BSBSUS211 | 20 |
Support personal wellbeing in the workplace | BSBPEF201 | 50 |
Use inclusive work practices | BSBTWK301 | 30 |
Elective Units | Code | Hours |
Create electronic presentations | BSBTEC303 | 20 |
Deliver and monitor a service to customers | BSBOPS304 | 35 |
Design and produce business documents | BSBTEC301 | 80 |
Design and produce spreadsheets | BSBTEC302 | 35 |
Organise personal work priorities | BSBPEF301 | 30 |
Process customer complaints | BSBOPS305 | 30 |
Write simple documents | BSBWRT311 | 30 |
Fees | Rate | Unit | Indicative Course Hours | Indicative Tuition | Indicative Gov Total |
---|---|---|---|---|---|
Concession Tuition | AUD $1.06 | per hour | 480 | AUD $509.00 | AUD $2,205.00 |
Standard Tuition | AUD $5.30 | per hour | 480 | AUD $2,544.00 | AUD $2,205.00 |
Full Fee Tuition | AUD $13.86 | per hour | 480 | AUD $6,653.00 |
Add the costs below to your relevant tuition fee | |||||
---|---|---|---|---|---|
Resources | AUD $455.00 | Charged at enrolment | |||
Education Levy | AUD $72.00 | Charged at enrolment |
All fees and charges are correct at time of publication but may change without notice. The student tuition fees are indicative only. Additional fees may apply. Where GST is applicable to any courses or materials, the fee displayed is inclusive of the GST.
Your fees will be charged according to your eligibility for government funding. For more information, visit our Fees & Payments pages.
Payment plans may be available for eligible students who need assistance to manage their fee payments.
Many Gordon courses offer pathways to higher qualifications within The Gordon and in some cases, to university degrees. Your Gordon course may provide credit points which could reduce further study time. Follow the link to find more information about pathways, or contact Customer Service.