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BSB30120 Certificate III in Business

Next intake

To be advised

Location

Workplace

Duration

Part-time:

Traineeship

Full-time: 12 months

Course description

Are you looking to gain an administration or customer service role? Completing this course via a traineeship while employed in a business, you will learn a broad range of skills in the workplace, along with undertaking some online study. Gain fundamental business skills and knowledge to perform a wide range of duties across various industries. Upon successful completion, you will have the relevant knowledge and skills to provide advice and support to a team.

Gordon VCE / VCE VM Students

If you are studying your full VCE or VCE-VM program at The Gordon you can include a VETDSS course as part of your VCE program. Apply for a VETDSS course.

Important Information:

  • Your entry requirements and assessments will differ as you will be studying your VCE with The Gordon.
  • Fees APPLY for this course – see the Fees section below.
  • This course may be delivered under VETDSS as a partial qualification.

For more information, visit VCE at The Gordon.

Possible career outcomes

  • Customer Service adviser
  • Data entry operator
  • General clerk
  • Payroll officer
  • Typist
  • Word processing operator

Wondering if this industry will suit you?

We have created a very short course quiz to help you gain a little more understanding of what is required and whether you might enjoy a role in this industry. Take the quiz here.

Applications & attendance

Applications for this course are not currently open.

Please contact customer service on 1300 769 279 during business hours to discuss upcoming intake dates.

Apprenticeship and traineeship applicants

To become an apprentice or trainee, you will first need to find an employer willing to employ you. An Australian Apprenticeship Support Network Provider can assist you with this and will also start your application and enrolment process. Find a local provider here

Intake Applications Attendance Classes  
2025 Full Year
Workplace
Open: 1 Aug 2024
Close: 15 Dec 2025
Workplace Part Time Flexible
2025 Full Year
Workplace
Open: 1 Aug 2024
Close: 15 Dec 2025
Workplace Part Time

Class times are indicative and may change before the course starts. Students may need to complete some self-paced learning and assessments outside class, varying by course and skill level, or may be required to attend classes both on campus and online.

Follow the link for more information on attendance mode definitions and offer timing.

An application doesn't guarantee a place in the course.

Many courses have limited spots and may fill quickly, so apply early and ensure your application is fully completed, as only successful applicants will receive offers, issued as soon as possible. If numbers are low, intakes or courses may be cancelled.

Entrance requirements

    • Applicants must be 16 years and over at the time of course commencement.
    • Applicants are expected to have literacy skills at Year 11 or Year 12 or Australian Core Skills Framework Level 3 and numeracy skills at Year 10 or Year 11 or Australian Core Skills Framework Level 2.
    • Any student under the age of 17 must provide an Exemption from School form prior to undertaking the course.
    • You must reside in Victoria to access Victorian Government Subsidised Fees and any incentive such as Free TAFE. Full fees apply to all non-Victorian residents.

Apprenticeship and traineeship requirements

Apprenticeship and traineeship applicants must be currently employed under a training contract and referred by their employer.

Personal Learning Requirements

There are personal learning requirements for each qualification at The Gordon. These are essential personal capabilities and skills required to successfully complete the course and be ready to work in the industry.

Please review the requirements here and consider any challenges you may have in meeting them. When applying for your course, please let us know what support you may need.

Pre-training review

Each student must complete a pre-training review as part of their application. The outcome of your pre-training review assists our teachers and trainers to better understand your capabilities prior to training and enables you to be matched to the right program. Your literacy and numeracy skills will be evaluated and you may be required to undertake a separate assessment. Follow this link for more information about literacy and numeracy skills.

Units & assessments

Core Units Code Hours
Apply critical thinking skills in a team environment BSBCRT311 40
Assist with maintaining workplace safety BSBWHS311 40
Engage in workplace communication BSBXCM301 40
Participate in sustainable work practices BSBSUS211 20
Support personal wellbeing in the workplace BSBPEF201 50
Use inclusive work practices BSBTWK301 30
Elective Units Code Hours
Create electronic presentations BSBTEC303 20
Deliver and monitor a service to customers BSBOPS304 35
Design and produce business documents BSBTEC301 80
Design and produce spreadsheets BSBTEC302 35
Organise personal work priorities BSBPEF301 30
Process customer complaints BSBOPS305 30
Write simple documents BSBWRT311 30
Please note that the listed electives are delivered by The Gordon but you may not need to complete all of these units to successfully complete this qualification. If you have previously completed any of the units of competency relevant to this course, you may be eligible for Credit Transfer (CT). Any previous relevant experience may qualify you for Recognition of Prior Learning (RPL). Find out more about CT or RPL here.

Assessment is based on:

  • Hands-on projects
  • Workplace tasks
  • Written assignments

Fees

Fees Rate Unit Indicative Course Hours Indicative Tuition Indicative Gov Total
Concession Tuition AUD $1.06 per hour 480 AUD $509.00 AUD $2,205.00
Standard Tuition AUD $5.30 per hour 480 AUD $2,544.00 AUD $2,205.00
Full Fee Tuition AUD $13.86 per hour 480 AUD $6,653.00
Add the costs below to your relevant tuition fee
Resources AUD $455.00 Charged at enrolment
Education Levy AUD $72.00 Charged at enrolment

All fees and charges are correct at time of publication but may change without notice. The student tuition fees are indicative only. Additional fees may apply. Where GST is applicable to any courses or materials, the fee displayed is inclusive of the GST.

Which fee will I pay?

Your fees will be charged according to your eligibility for government funding. For more information, visit our Fees & Payments pages.

Fee help

Payment plans may be available for eligible students who need assistance to manage their fee payments.

Further study options

  • BSB40120 Certificate IV in Business

Many Gordon courses offer pathways to higher qualifications within The Gordon and in some cases, to university degrees. Your Gordon course may provide credit points which could reduce further study time. Follow the link to find more information about pathways, or contact Customer Service.